Bill Pay Information

Help file for bill pay
(Bill Pay not working, read this help file and it will)

Bill pay is a FREE service provide by WSB.  You must be active with Online Banking in order to use Bill Pay.  The link to the left will take you to Online Banking.  Below is information concerning Bill Pay, processing, time frames, and more to assist you with using Bill Pay. 

Wellington State Bank and all of their Banking Centers in Canadian, Childress, Memphis, and Wheeler have Bill Pay as a FREE service for our customers.  If you read below and are interested in Bill Pay, please contact one of our branches.

Processing of Bill Pay is a structure that is used throughout the world.  The time it takes for your bill to be paid all depends on the financial institution or company in which you are paying.  The time frame may take anywhere from 2 to 5 days to process, so please allow yourself the appropriate time it takes for all institutions to process your bill payment.  It is electronic, which means it will be processed through a secured, private, and confidential way and will be faster than writing checks and sending it through any delivery service.  Most payments can be handled in the 2 day process as long as the Biller is setup to accept EFT transactions and/or electronic checks or electronic credits to their financial institution.  WSB process Bill Pay from the customers checking or savings account, then verified through EFT/ACH that all is correct with the customers bill payment setup.  Once you have setup that biller, then you can keep a history of what you have paid, what you send the next month as payment, track it within your checking or savings account, and have access to your information just in case their is an issue with your payment.  WSB is not responsible for any lost or late payments that may occur from you bill payment, as long as you allow enough time, the 2 to 5 days of processing time for your payment to process.  WSB follows their Reg. E disclosure along with all the information above.  We also protect our customer information as stated in our Privacy Policy and Customer Information Security Policy. 

Some Transactions to your account may be accomplished electronically.  In the event an error occurs or you have question about this type of transaction, you should be aware of the following:

In Case of Errors or Questions About Your Electronic Transfers,
Please Call us at
   
(806) 447-2551
or
Write us at the address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. 
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or shy you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. 
We will determine whether an error occurred within 10 business days (20 business days for new accounts) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days (90 days for new accounts or point-of-sale or foreign-initiated transfers) to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days (20 business days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.
We will tell you the results within 3 business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation. 

WELLINGTON STATE BANK
100 8th Street    P O Box 1032
Wellington, TX  79095